Warranty Policy – AUDURA
Built to Last. Backed with Confidence.
Last Updated: August 17, 2026
At AUDURA, we design turntables and audio products to provide reliable performance, lasting enjoyment, and a confident listening experience for vinyl enthusiasts.
AUDURA turntables purchased directly from AUDURA or from an authorized AUDURA retailer are covered by a 2-Year Limited Warranty against verified manufacturing defects, subject to the terms, conditions, and exclusions described in this Warranty Policy.
For AUDURA accessories, we provide support for products that arrive damaged, defective, missing essential components, or not functioning as described at the time of delivery, subject to review under this Warranty Policy.
This Warranty Policy applies in addition to any rights or remedies available under applicable consumer protection laws.
1. Turntable Warranty Coverage
2-Year Limited Warranty for AUDURA Turntables
This warranty applies to eligible AUDURA turntable products purchased from:
- AUDURA official website
- Authorized AUDURA retailers
Your AUDURA turntable is covered against verified defects in materials or workmanship occurring during normal residential use.
Covered issues may include:
- Motor or drive system failures
- Internal electronic component failures
- Tonearm or mechanical defects
- Bluetooth or wireless hardware-related failures
- Power system defects
- Factory assembly defects
If your turntable experiences a covered manufacturing defect during the warranty period, AUDURA will review your claim and provide an appropriate resolution according to this Warranty Policy.
2. What Is Not Covered
The AUDURA Limited Warranty does not cover:
- Accidental damage, impact damage, or damage caused by misuse
- Cosmetic damage, scratches, dents, or normal changes in product appearance
- Damage caused by improper installation, setup, operation, or maintenance
- Unauthorized repairs, modifications, or alterations
- Liquid, moisture, or environmental damage
- Damage caused by incorrect voltage or incompatible power accessories
- Damage caused by use outside the intended purpose of the product
- Normal wear and tear
- Problems caused by third-party equipment, accessories, software, applications, or external conditions
- Damage resulting from failure to follow product instructions or care guidelines
Consumable components are not covered under the 2-Year Limited Warranty, including:
- Stylus / needle
- Drive belts
- Turntable mats
- Replaceable batteries, where applicable
Nothing in this Warranty Policy limits or excludes any consumer rights, statutory warranties, or protections that cannot legally be limited or excluded under applicable law.
3. Accessory Support
AUDURA accessories are not covered by the 2-Year Limited Warranty applicable to AUDURA turntables. However, we provide support for accessories that arrive damaged, defective, missing essential components, or not functioning as described at the time of delivery, subject to review.
If an accessory arrives:
- Damaged during shipping
- Defective upon delivery
- Missing essential components
- Not functioning as described
Please contact AUDURA Support within 14 days of delivery for shipping damage, missing components, or products that are not functioning as described upon delivery.
Accessory support applies to verified manufacturing defects, delivery-related damage, missing essential components, or other issues that existed at the time of delivery.
Accessory support does not cover:
- Normal wear and tear
- Accidental damage
- Damage caused after delivery
- Misuse or improper installation
- Unauthorized modification or repair
Depending on the circumstances, AUDURA may provide:
- Replacement of the affected item
- Replacement parts
- Troubleshooting assistance
- Another appropriate resolution
The applicable resolution will depend on the nature of the issue, product availability, and applicable law.
This accessory support does not create a separate warranty period unless required by applicable law.
4. Warranty Period
AUDURA Turntables
The AUDURA 2-Year Limited Warranty begins on the date of original purchase.
Coverage applies to eligible products purchased from:
- AUDURA official website
- Authorized AUDURA retailers
Proof of purchase may be required for all warranty claims.
The warranty applies only to the original purchaser unless otherwise required by applicable law.
AUDURA Accessories
Accessories are supported for verified manufacturing defects, delivery-related damage, missing essential components, or qualifying issues identified after delivery, subject to review by AUDURA.
Accessory support does not include:
- Normal wear
- Accidental damage
- Misuse
- Improper care
- Problems caused after delivery
5. How to Request Warranty Support
To request warranty support, please contact:
AUDURA Support
Email:
Please provide the following information when available:
- Order number or proof of purchase
- Product model
- Description of the issue
- Photos or videos showing the problem
- Any other information reasonably requested by AUDURA Support
Our support team will review your request and may provide troubleshooting guidance or request additional information.
If your claim is approved, AUDURA may provide one or more of the following resolutions:
- Replacement product
- Replacement parts
- Repair assistance
- Troubleshooting assistance
- Another appropriate resolution where applicable
The final resolution depends on the nature of the issue, warranty eligibility, product condition, product availability, and applicable law.
Refunds, when applicable, are handled in accordance with AUDURA’s Shipping & Returns Policy and applicable law.
6. Warranty Shipping Support
For approved warranty claims, AUDURA may provide reasonable standard shipping support depending on the location, product, and circumstances of the claim.
Expedited shipping, special delivery services, or additional shipping costs are not covered unless agreed by AUDURA.
For customers outside the United States, additional shipping costs, customs duties, taxes, or other charges may apply depending on the destination and circumstances.
7. Replacement Products
If AUDURA provides a replacement product under this Warranty Policy, the replacement product will generally be covered for the remaining portion of the original warranty period.
A replacement product does not automatically receive a new two-year warranty period unless required by applicable law.
This does not limit any rights or remedies available under applicable consumer protection laws.
8. Troubleshooting Before Warranty Service
Many product issues may be resolved through troubleshooting.
Before submitting a warranty request, customers may review:
- AUDURA product guides
- AUDURA FAQs
- Available support materials
- Product instructions and care information
Customers should follow the setup, operating, and care instructions provided with the product.
If you experience issues with setup, sound quality, Bluetooth connectivity, or product operation, please contact AUDURA Support.
Our team will help determine whether troubleshooting may resolve the issue before processing a warranty claim.
9. Warranty Limitations
This Warranty Policy applies only to qualifying defects in materials or workmanship.
AUDURA reserves the right to evaluate warranty claims individually and request reasonable information necessary to determine warranty eligibility.
Submitting a warranty claim does not guarantee repair, replacement, refund, or any specific resolution.
Nothing in this Warranty Policy limits any mandatory consumer rights, statutory warranties, or remedies that cannot legally be excluded or limited under applicable law.
10. Contact AUDURA
For warranty questions or support requests, please contact:
AUDURA
Email:
Website:
We are committed to providing clear communication and reasonable support throughout the warranty process.