Contact AUDURA
Customer Care
We're here to help you enjoy every moment of your AUDURA listening experience.
Whether you're exploring your first turntable or need assistance after purchase, our customer care team provides personalized guidance for AUDURA products, orders, warranty service, and setup support.
Personal Support From People Who Care
At AUDURA, we believe premium audio products deserve premium care.
From selecting your first turntable to enjoying your favorite records for years to come, our team provides thoughtful guidance throughout your entire listening journey.
Whether you need help choosing a product, setting up your turntable, or resolving a product issue, we're committed to making every AUDURA experience simple, enjoyable, and designed around your listening needs.
How We Can Support You
Product & Setup Support
Questions about your AUDURA turntable?
Whether you need help before setup or assistance after purchase, our team can guide you through your AUDURA listening setup.
Need help connecting your turntable or optimizing your audio system?
We can help with:
- Choosing the right turntable
- Product recommendations
- Turntable setup guidance
- Bluetooth pairing and connection
- Speaker compatibility
- Audio connection questions
- Product specifications
Order Assistance
Need help with your AUDURA order?
Our team can assist with:
- Order status updates
- Shipping information
- Delivery questions
- Lost or damaged packages
- Order changes or cancellations
Returns & Warranty Support
Your satisfaction matters throughout your AUDURA ownership experience.
Our team can assist with:
- Returns and exchanges
- Warranty requests
- Replacement parts
- Product concerns
- After-sales assistance
Questions Before Buying?
Not sure which AUDURA turntable fits your setup?
Our team can help you choose the right product based on your listening preferences, speakers, room setup, and audio needs.
Need More Help?
Have a product, order, or setup question? Send us an email and our team will help you find the right solution.
Before You Contact Us
To help us provide faster and more accurate assistance, please include:
- Full name
- Order number, if available
- Email address
- Product model, if applicable
- Description of your question
- Photos or videos, if related to a product issue
Our team will review your request and respond as soon as possible.
AUDURA Support FAQs
Find answers about AUDURA orders, shipping, warranty, returns, and turntable setup.
Once your order has shipped, you will receive a confirmation email with tracking information.
If you have not received your tracking details or need an update on your order status, please contact our support team with your order number.
Shipping times may vary depending on your location, order processing, and delivery conditions.
Once your order has been processed and shipped, you will receive tracking information so you can follow your package.
For the most accurate delivery information, please refer to your shipping confirmation email or contact our support team.
AUDURA offers a 60-day return period, subject to the terms of our return policy.
If you are not completely satisfied with your purchase, please contact our support team before returning your product.
Our team will guide you through the return process and provide the necessary instructions.
Yes. AUDURA products include a 2-year limited warranty, subject to the terms and conditions of our warranty policy.
If you experience a problem with your product, please contact our support team with your order details and a description of the issue.
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.
Our customer care team typically responds within 1 business day.
Response times may vary during weekends, holidays, or periods of high inquiry volume.
Setting up your AUDURA turntable is simple.
For the best experience, please follow the setup instructions included with your product.
If you need assistance with turntable setup, Bluetooth pairing, speaker connections, or audio settings, our support team is happy to help.
AUDURA turntables are designed to work with a variety of audio setups, including powered speakers, Bluetooth speakers, and traditional speaker systems depending on the model.
If you are unsure whether your speakers are compatible, contact our team and we can help confirm the best setup.
AUDURA currently primarily serves customers in the United States.
For shipping availability outside the United States, please contact our support team before placing an order.
Send Us a Message
Have a question? We're ready to help.
Complete the form below and our team will get back to you as soon as possible.
For faster assistance, please include your order number and product details when available.
We're Here Before and After Your Purchase
At AUDURA, customer care doesn't end when your order arrives.
We're here to help you choose the right turntable, complete your setup, and enjoy your music for years to come.