Contact AUDURA
Customer Care
We're Here to Help With Your AUDURA Setup.
Whether you're choosing your first turntable or need help after purchase, our support team can assist with AUDURA products, orders, warranty questions, returns, and setup.
Personal Support From AUDURA
At AUDURA, we believe getting help with your audio setup should be simple and straightforward.
From choosing a turntable to completing your setup or resolving a product issue, our support team is here to provide practical guidance throughout your AUDURA ownership experience.
Whether you need help selecting a product, connecting your system, or understanding a product issue, we'll help you find the next step.
How We Can Support You
Product & Setup Support
Questions about your AUDURA turntable?
Whether you need help before setup or assistance after purchase, our team can guide you through your AUDURA listening setup.
Need help connecting your turntable or configuring your audio system?
We can help with:
- Choosing the right turntable
- Product recommendations
- Turntable setup guidance
- Bluetooth pairing and connection
- Speaker compatibility
- Audio connection questions
- Product specifications
Order Assistance
Need help with your AUDURA order?
Our team can assist with:
- Order status updates
- Shipping information
- Delivery questions
- Lost or damaged packages
- Order changes or cancellations
Returns & Warranty Support
Need help after your purchase?
Our team can assist with:
- Returns and exchanges
- Warranty requests
- Replacement parts
- Product concerns
- After-sales assistance
Questions Before Buying?
Not Sure Which AUDURA Turntable Fits Your Setup?
Our team can help you choose the right product based on your listening preferences, speakers, room setup, and audio needs.
If you're still deciding, you can also use our AUDURA setup finder to narrow down the system that fits the way you listen.
Need More Help?
Have a product, order, or setup question? Send us an email and our team will help you find the right solution.
Before You Contact Us
To help us provide faster and more accurate assistance, please include:
- Email address
- Order number, if available
- Product model, if applicable
- Description of your question
- Photos or videos, if related to a product issue
Our team will review your request and respond as soon as possible.
AUDURA Support FAQs
Find answers about AUDURA orders, shipping, warranty, returns, turntable setup, and product compatibility.
Once your order has shipped, you'll receive a confirmation email with tracking information.
If you haven't received your tracking details or need an update on your order status, please contact our support team with your order number.
Orders are typically processed within 1–3 business days. Estimated delivery times depend on the shipping method and destination.
For current shipping rates, delivery estimates, and full details, please see our Shipping & Returns Policy.
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer be possible.
AUDURA currently ships within the United States only.
For the latest shipping availability and destination information, please see our Shipping & Returns Policy.
AUDURA offers a 60-day return period on eligible products, subject to the terms of our return policy.
If you need to return a product, please contact our support team before sending it back. Our team will guide you through the return process and provide the necessary instructions.
AUDURA turntables include a 2-year limited warranty covering eligible manufacturing defects, subject to the terms of the Warranty Policy.
AUDURA accessories receive product support for eligible issues such as damage, defects, missing essential components, or products that do not function as described at delivery, subject to review.
For complete coverage details, please see our Warranty Policy.
Setting up your AUDURA turntable is simple.
For the best experience, follow the setup instructions included with your product.
If you need assistance with turntable setup, Bluetooth pairing, speaker connections, or audio settings, our support team is happy to help.
Speaker compatibility depends on the AUDURA model and its available audio connections.
For example, AUDURA Pure can connect to compatible Bluetooth speakers or headphones, powered speakers, an integrated amplifier, or a compatible Hi-Fi system through its available outputs.
If you're unsure whether your speakers are compatible, contact AUDURA Support with your turntable model and speaker details.
Our customer care team typically responds within 1 business day.
Response times may vary during weekends, holidays, or periods of high inquiry volume.
Send Us a Message
Have a Question? We're Ready to Help.
Complete the form below and our team will get back to you as soon as possible.
For faster assistance, please include your order number and product details when available.
Business Information
AUDURA
Operated by HONG KONG QIJIE BUSINESS CO., LIMITED
Business Address
Room 701, Unit 108B, 7/F, Tower B, New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui, Kowloon
Hong Kong SAR
Customer Support
support@auduraudio.com
We're Here Before and After Your Purchase
At AUDURA, customer care doesn't end when your order arrives.
We're here to help you choose the right turntable, complete your setup, and enjoy your music for years to come.