Shipping & Returns Policy – AUDURA
Effective Date: January 1, 2026
Last Updated: August 31, 2026
At AUDURA, we believe purchasing audio equipment should feel simple, transparent, and reliable.
This Shipping & Returns Policy explains how we process orders, ship products, handle delivery issues, cancellations, returns, and refunds for purchases made through auduraudio.com.
Shipping Information
Order Processing
Orders are generally processed within 1–3 business days before shipment.
Processing times may vary depending on product availability, order volume, payment verification, holidays, and other circumstances.
Once your order has shipped, tracking information will be provided to the email address associated with your order when available.
The delivery estimates listed below refer to estimated transit times after an order has shipped and do not include order processing time.
Shipping Destinations
AUDURA currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the product, destination, carrier service, and other applicable restrictions.
Available shipping options and applicable charges will be displayed at checkout before you complete your purchase.
Delivery Times and Shipping Rates
Turntables
For eligible AUDURA turntable orders, the following shipping options are currently available:
Free Standard Shipping
Estimated delivery: 7–15 business days
Shipping fee: Free
Express Shipping
Estimated delivery: 5–8 business days
Shipping fee: $24.99
Priority Shipping
Estimated delivery: 4–7 business days
Shipping fee: $49.99
Accessories
For eligible AUDURA accessories and vinyl-related products, the following shipping options are currently available:
Free Standard Shipping
Estimated delivery: 7–15 business days
Shipping fee: Free
Express Shipping
Estimated delivery: 5–8 business days
Shipping fee: $12.99
Priority Shipping
Estimated delivery: 4–7 business days
Shipping fee: $24.99
Shipping options and applicable charges may vary depending on the products and destination included in an order.
The shipping options and charges available for your order will be shown at checkout.
Delivery Estimates
Delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary due to circumstances outside AUDURA’s reasonable control, including:
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Carrier delays
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Customs or regulatory processing
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Weather conditions
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Transportation disruptions
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Peak holiday periods
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Incorrect or incomplete shipping information
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Other unforeseen circumstances
Selecting Express Shipping or Priority Shipping does not guarantee delivery on a specific date.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded or limited.
Order Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Tracking information may take some time to become active after shipment.
Customers should use the tracking information provided to monitor shipment progress.
For shipment questions, please contact:
Shipping Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipping.
AUDURA is not responsible for delays, additional shipping costs, or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Order Cancellations
Orders may be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled. Instead, you may request a return in accordance with this Shipping & Returns Policy.
If an order has already entered the fulfillment or shipping process, we may be unable to cancel it even if it has not yet been delivered.
To request a cancellation, please contact:
Cancellation requests are subject to order status and may not be possible after fulfillment or shipping has started.
Delayed, Lost, or Damaged Shipments
If your order is delayed, please first check the tracking information provided by the carrier.
If a shipment appears to be lost, significantly delayed, or marked as delivered but cannot be located, please contact:
Please include your order number and tracking information where available.
If your package arrives damaged, please contact AUDURA as soon as reasonably possible, preferably within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Photos or videos of the package and damaged product, where appropriate
We will review the situation and work with the applicable carrier or fulfillment provider to determine an appropriate resolution.
The 7-day notification period does not limit any consumer rights or remedies that cannot legally be excluded or limited.
Split Shipments
Depending on the products included in an order, items may be shipped separately.
If an order is shipped in multiple packages, separate tracking information may be provided for each shipment.
60-Day Returns
We want you to feel confident when purchasing AUDURA products.
Eligible products may be returned within 60 days from the date of delivery, subject to the requirements described below and applicable law.
Return Eligibility
To qualify for a return:
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The return request must be submitted within 60 days of delivery.
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The product should be unused and in its original condition.
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Original packaging, accessories, manuals, and included components should be returned where applicable.
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The product must not have been damaged, altered, misused, or modified without authorization.
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Proof of purchase may be required.
Returns that do not meet these requirements may not be accepted or may be subject to an adjustment where permitted by applicable law.
Certain products may be designated as final sale or excluded from returns when specifically identified at the time of purchase.
Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded or limited.
Change-of-Mind Returns
If you change your mind, ordered the wrong product, or decide that a product is not right for you, you may request a return within the 60-day return period if the product meets the return requirements.
For returns that are not caused by an error, defect, damage, or other issue attributable to AUDURA:
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The customer is responsible for arranging and paying for return shipping.
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AUDURA does not provide prepaid return labels for change-of-mind returns unless otherwise stated.
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Original shipping charges are generally non-refundable.
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The product must meet all return eligibility requirements.
If a return is approved, AUDURA will provide return instructions, including the applicable return address.
Please do not send a product to any address before receiving return instructions from AUDURA.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, incorrect, or missing essential components, please contact AUDURA as soon as reasonably possible.
Please provide:
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Order number
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Description of the issue
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Photos or videos showing the problem, where appropriate
After reviewing the issue, AUDURA may provide an appropriate resolution, which may include:
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Replacement product
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Replacement parts
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Repair or troubleshooting assistance
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Refund
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Another appropriate resolution depending on the circumstances
For approved issues caused by defective, damaged, incorrect, or incomplete shipments attributable to AUDURA, AUDURA may cover applicable return or replacement shipping costs.
Nothing in this section limits any consumer rights or remedies that cannot legally be excluded or limited.
How to Request a Return
To request a return:
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Contact AUDURA Support at support@auduraudio.com.
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Provide your order number and reason for the return.
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Wait for return approval and instructions.
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Do not send the product back before receiving return instructions from AUDURA.
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Ship the product according to the instructions provided by AUDURA.
Once an approved return is received, we will inspect the returned product and determine whether it qualifies for a refund or another applicable resolution.
Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Refunds will be processed after the returned product has been received, inspected, and approved.
AUDURA will generally process approved refunds within 5–7 business days after the return has been received and approved.
The time required for the refund to appear in your account may vary depending on your payment provider, card issuer, bank, or other financial institution.
Original shipping charges are generally non-refundable unless the return is caused by an error on our part, a defective product, or another circumstance where AUDURA is responsible, subject to applicable law.
International Orders
AUDURA currently ships only to eligible addresses within the United States.
International shipping is not currently available as a standard checkout option.
If international shipping becomes available in the future, applicable shipping options, costs, duties, taxes, and related information will be communicated accordingly.
Product Warranty
AUDURA turntables include a 2-Year Limited Warranty covering eligible manufacturing defects and hardware failures under normal residential use, subject to the terms and exclusions of the AUDURA Warranty Policy.
AUDURA accessories are not covered by the same 2-Year Limited Warranty.
However, if an accessory arrives damaged, defective, unusable, or missing essential components, please contact AUDURA Support for assistance.
For complete warranty terms and claim procedures, please review the AUDURA Warranty Policy.
Customer Support
For questions regarding shipping, delivery, cancellations, returns, refunds, warranty support, or your order, please contact:
AUDURA
Email:
support@auduraudio.com
Website:
auduraudio.com
We are committed to providing clear communication and reasonable support throughout your AUDURA shopping experience.
Thank you for choosing AUDURA and supporting a better way to experience vinyl listening.