Terms of Service – AUDURA

Last Updated: August 31, 2026

Welcome to AUDURA.

These Terms of Service ("Terms") govern your access to and use of the AUDURA website, including auduraudio.com, and your purchase of products and services offered through our website.

Throughout these Terms, "AUDURA," "we," "us," and "our" refer to the business operating the AUDURA website and providing AUDURA products and services through auduraudio.com.

By accessing or using our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms and the policies referenced in them.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. About AUDURA

AUDURA is an audio brand offering turntables, vinyl accessories, and related audio products through auduraudio.com.

AUDURA operates this website and provides products and services through the business information provided on our Contact page.

We may update or improve our products, services, website, product information, pricing, availability, and other content from time to time.

2. Eligibility

By using our website or purchasing products from AUDURA, you represent that:

• You are legally capable of entering into a binding agreement under applicable law.

• You meet any minimum age requirements applicable in your location.

• The information you provide to AUDURA is accurate and complete.

• You will use our website and products only for lawful purposes.

If you place an order on behalf of another person or organization, you represent that you have the authority to do so.

3. Website Use

You agree not to:

• Use the website for unlawful, fraudulent, abusive, or unauthorized purposes.

• Attempt to gain unauthorized access to our website, systems, accounts, or services.

• Interfere with the security, functionality, or performance of the website.

• Upload or transmit viruses, malware, malicious code, or other harmful materials.

• Copy, reproduce, distribute, modify, or commercially exploit AUDURA content without authorization.

• Misrepresent your identity or your relationship with AUDURA.

• Use automated systems or methods to access the website in a manner that interferes with its operation.

We may restrict or terminate access to the website where reasonably necessary to protect our website, business, customers, users, or other legitimate interests, or where we reasonably believe these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, availability, and other information displayed on our website are accurate.

However:

• Product images may vary slightly because of lighting, photography, display settings, or manufacturing variations.

• Actual colors may differ depending on your device or display.

• Product specifications, packaging, included accessories, and other product details may change as products are updated or improved.

• Product availability may change from time to time.

We do not guarantee that all information on the website will always be complete, current, or free from errors.

Where permitted by applicable law, we reserve the right to correct errors or inaccuracies and update information without prior notice.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that AUDURA has accepted your order.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including circumstances involving:

• Suspected fraud or unauthorized activity.

• Payment or transaction issues.

• Incorrect product information or pricing errors.

• Product availability issues.

• Unusual or potentially abusive purchasing activity.

• Shipping restrictions.

• Violations of these Terms or applicable law.

If we cancel an order after payment has been processed, we will provide an appropriate refund for the canceled portion of the order, subject to applicable law.

6. Pricing, Taxes, and Payments

Prices are displayed in the applicable currency and may change from time to time.

The product price, shipping charges, taxes, and other applicable charges shown at checkout will generally apply to your order at the time it is placed, subject to applicable law and correction of obvious errors.

Applicable taxes may be calculated and collected at checkout based on the shipping destination and other information available to AUDURA or its payment and commerce service providers.

Payments are processed through authorized third-party payment providers and payment services made available through our checkout.

Depending on the payment options available for your order and location, payment may be processed by third-party payment providers or financial service providers.

AUDURA does not generally store complete payment card information. Payment information may be collected and processed by our payment service providers in accordance with their own policies and applicable security requirements.

You are responsible for providing accurate billing, payment, shipping, and contact information.

7. Promotions and Discounts

AUDURA may offer promotions, discounts, limited-time offers, promotional codes, or other special pricing.

Unless otherwise stated:

• Promotions may have specific eligibility requirements, expiration dates, or quantity limits.

• Promotions may not be combined unless expressly permitted.

• Promotional codes must be used according to their stated terms.

We may correct obvious pricing or promotional errors.

Promotional offers may be modified or discontinued where permitted by applicable law.

Additional terms may apply to individual promotions.

8. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Returns Policy and applicable checkout information.

Available shipping methods, estimated delivery times, shipping charges, and eligible destinations may vary depending on the products and destination.

AUDURA currently ships to eligible addresses within the United States.

Estimated delivery times are estimates only and are not guaranteed delivery dates unless expressly stated.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Carrier delays.

• Customs or regulatory processing.

• Weather conditions.

• Transportation disruptions.

• Holidays or peak seasonal demand.

• Incorrect or incomplete shipping information.

• Other unforeseen circumstances.

Customers are responsible for providing accurate and complete shipping information at checkout.

For additional information, please review our Shipping & Returns Policy.

9. Cancellations, Returns, and Refunds

Order cancellations, returns, refunds, and related procedures are governed by our Shipping & Returns Policy and applicable law.

AUDURA currently offers eligible customers a 60-day return period from the date of delivery, subject to the conditions and exclusions stated in our Shipping & Returns Policy.

Return eligibility may depend on factors including:

• Date of delivery.

• Product condition.

• Original packaging and accessories.

• Proof of purchase.

• Whether the product is designated as final sale.

• Compliance with applicable return requirements.

For change-of-mind returns, customers may be responsible for return shipping costs as described in our Shipping & Returns Policy.

Nothing in these Terms limits or excludes any consumer rights, remedies, warranties, or protections that cannot legally be limited or excluded under applicable law.

10. Warranty

Eligible AUDURA products are covered by the applicable AUDURA Warranty Policy published on our website.

AUDURA turntables include a 2-Year Limited Warranty covering eligible manufacturing defects and hardware failures under normal residential use, subject to the terms, exclusions, and conditions stated in the Warranty Policy.

AUDURA accessories are not covered by the same 2-Year Limited Warranty.

However, if an accessory arrives damaged, defective, unusable, or missing essential components, customers should contact AUDURA Support for assistance.

Please review our AUDURA Warranty Policy for complete warranty coverage, exclusions, and claim procedures.

Nothing in these Terms limits any warranty or consumer protection right that cannot legally be excluded or limited.

11. Product Use and Safety

Customers are responsible for using AUDURA products according to applicable instructions, safety information, and their intended purpose.

Improper installation, modification, misuse, or unauthorized alteration may result in damage, reduced performance, or loss of applicable warranty coverage where permitted by law.

If you are uncertain about proper use or installation of a product, please contact AUDURA Support before using or modifying the product.

12. Intellectual Property

All content made available through the AUDURA website, including trademarks, logos, product names, images, designs, text, graphics, videos, audio, and other materials, is owned by AUDURA or its licensors and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes related to browsing, evaluating, and purchasing AUDURA products.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit AUDURA content without prior written permission, except where permitted by applicable law.

13. User Reviews and Submitted Content

If you submit reviews, photographs, comments, feedback, or other content to AUDURA, you represent that:

• You own the content or have the necessary rights and permissions to submit it.

• The content does not infringe the rights of another person or entity.

• The content is not unlawful, fraudulent, defamatory, misleading, or otherwise inappropriate.

By submitting content to AUDURA, you grant AUDURA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, publish, and distribute that content for purposes related to operating, promoting, and improving AUDURA services.

You retain ownership of your submitted content.

AUDURA may remove or decline to publish submitted content where we reasonably believe it violates these Terms, applicable law, or the rights of others.

14. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, analytics services, advertising platforms, social media services, and other technologies.

Third-party services may operate under their own terms and privacy policies.

AUDURA is not responsible for the independent practices, availability, content, security, or privacy policies of third-party services, except as required by applicable law.

Your use of a third-party payment service may also be subject to that provider's separate terms and conditions.

15. Privacy and Cookies

Your use of the AUDURA website is also subject to our Privacy Policy and applicable Cookie Policy or cookie-related disclosures.

These policies explain how personal information is collected, used, disclosed, retained, and protected, and how cookies and similar technologies may be used.

Please review these policies before using our website.

16. Website Availability

We make reasonable efforts to maintain a reliable website experience.

However, we do not guarantee that the website will always be:

• Available without interruption.

• Completely error-free.

• Free from technical problems.

We may temporarily modify, suspend, restrict, or discontinue portions of the website where reasonably necessary for maintenance, security, technical improvements, or other legitimate business purposes.

17. Errors and Corrections

Our website may occasionally contain errors or inaccuracies relating to:

• Product descriptions.

• Product specifications.

• Pricing.

• Availability.

• Promotions.

• Shipping information.

We reserve the right to correct errors, update information, or cancel affected orders where permitted by applicable law.

If an error materially affects an order you have already placed, we will make reasonable efforts to notify you and provide an appropriate resolution.

18. Disclaimers

To the maximum extent permitted by applicable law, the AUDURA website and its content are provided on an "as available" and "as is" basis.

We make reasonable efforts to provide accurate and reliable information, but we do not guarantee that the website or its content will always be uninterrupted, completely accurate, current, or free from errors.

Nothing in these Terms excludes or limits any warranty, right, remedy, or protection that cannot lawfully be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, AUDURA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to:

• Your use of or inability to use the website.

• Delays or interruptions caused by circumstances outside our reasonable control.

• Third-party services.

• Loss of business opportunities or profits.

• Loss or corruption of data.

To the maximum extent permitted by applicable law, AUDURA's total liability arising from or relating to a particular product purchase will not exceed the amount paid to AUDURA for the applicable product giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, liabilities, and reasonable expenses arising from:

• Your material violation of these Terms.

• Your unlawful or unauthorized use of the website.

• Your misuse of AUDURA products.

• Your violation of another person's or entity's rights.

• Your violation of applicable laws or regulations.

Nothing in this section requires you to indemnify AUDURA for matters caused by AUDURA's own unlawful conduct or liability that cannot legally be transferred to you.

21. Governing Law and Disputes

These Terms are governed by applicable law, without regard to conflict-of-law principles, except to the extent that mandatory consumer protection laws or other applicable laws require otherwise.

Nothing in these Terms is intended to limit any mandatory consumer protection rights that apply under the laws of your place of residence.

If you have a concern or dispute regarding an AUDURA product or service, we encourage you to contact us first at:

support@auduraudio.com

so that we can attempt to resolve the matter directly.

Where applicable law provides mandatory dispute-resolution procedures, consumer remedies, jurisdiction, or forum requirements, those requirements will apply.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, website, legal requirements, or other operational considerations.

When we make changes, we will post the updated Terms on this page and revise the "Last Updated" date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

24. Contact AUDURA

If you have questions about these Terms of Service, please contact us:

AUDURA

Email:
support@auduraudio.com

Website:
auduraudio.com

Business Address:
Room 701, Unit 108B, 7/F, Tower B, New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui
Kowloon
Hong Kong SAR