Privacy Policy – AUDURA

Last Updated: August 31, 2026

AUDURA (“AUDURA,” “we,” “us,” or “our”) operates this website, online store, and related services, including the content, features, tools, products, and services available through auduraudio.com (collectively, the “Services”).

Our Services are powered by Shopify, which provides the ecommerce infrastructure that enables us to operate our online store and provide our Services.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit, access, or use our Services, purchase our products, create an account, subscribe to our marketing communications, or otherwise communicate with us.

Please read this Privacy Policy carefully. Where required by applicable law, we will obtain consent or provide applicable choices before processing personal information for purposes that require consent.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process different categories of personal information.

Contact Information

This may include:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Other contact information you provide to us

Payment and Transaction Information

This may include:

• Payment-related information necessary to process transactions

• Transaction details

• Payment method information

• Payment confirmation information

• Refund and transaction status information

Payment information may be collected and processed by Shopify, Airwallex, PayPal, or other third-party payment processors and financial service providers used to process transactions.

AUDURA does not generally store complete payment card numbers or security codes.

Account Information

If you create an account, we may collect:

• Email address

• Username

• Password

• Account preferences

• Account settings

• Other information associated with your account

Order and Transaction Information

This may include:

• Products you view

• Products added to your cart

• Products purchased

• Order information

• Returns

• Refunds

• Cancellations

• Transaction history

Communications

When you contact us, we may collect information contained in your communications, including information provided when contacting customer support or submitting inquiries.

Device and Technical Information

When you access our website, we may automatically collect certain information about your device and connection, including:

• IP address

• Browser type

• Device type

• Operating system

• Network connection information

• Unique device identifiers where applicable

• Other technical information

Usage Information

We may collect information about how you interact with our Services, including:

• Pages and products you view

• Links you click

• Searches you perform

• Time spent on our website

• Referring websites

• Shopping activity

• Other interactions with our Services

Cookies and Similar Technologies

We may collect information through cookies, pixels, tags, scripts, and similar technologies. These technologies may collect information about your browsing activity, device, interactions with our Services, and advertising or marketing interactions.

For more information, please review our Cookie Policy.

2. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you:

• Create an account

• Place an order

• Complete checkout

• Subscribe to marketing communications

• Contact us

• Submit a review

• Participate in promotions

• Otherwise provide information to us

Automatically Through Our Services

We may automatically collect information from your device when you visit or use our website through cookies, pixels, tags, scripts, and similar technologies.

From Service Providers

We may receive information from service providers that assist us with:

• Ecommerce services

• Payment processing

• Analytics

• Customer support

• Fulfillment

• Shipping

• Marketing

• Communications

• Website operations

• Security

From Business Partners and Other Third Parties

We may receive information from business partners, advertising partners, social media platforms, analytics providers, and other third parties where permitted by applicable law.

3. How We Use Personal Information

Depending on how you interact with us, we may use personal information for the following purposes.

Providing, Processing, and Improving Our Services

We may use personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Process returns, refunds, and cancellations

• Provide customer support

• Create and manage customer accounts

• Remember preferences

• Provide product recommendations

• Personalize shopping experiences

• Maintain and improve our website

• Improve our products and Services

• Provide order and account-related communications

Marketing and Advertising

Where permitted by applicable law and consistent with your marketing preferences, we may use personal information to send promotional communications about AUDURA products, services, promotions, new products, and other marketing content.

Marketing communications may be sent through channels such as:

• Email

• SMS or text messages

• Other permitted marketing channels

We may also use information about your interactions with our Services, such as products you have viewed, added to your cart, or purchased, to measure advertising performance, improve marketing campaigns, and provide more relevant advertising.

Advertising and analytics services may use cookies, pixels, tags, or similar technologies to measure interactions with our Services and advertisements.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in applicable emails.

For SMS marketing, you may opt out by following the instructions provided in applicable SMS messages.

Where required by applicable law, we will obtain consent or provide applicable choices before using personal information for targeted advertising or other activities requiring consent.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts

• Secure our website and Services

• Process payments securely

• Detect and prevent fraud

• Detect illegal or malicious activity

• Investigate suspicious activity

• Protect customers and our business

Communicating With You

We may use personal information to communicate regarding:

• Orders

• Payments

• Shipping and delivery

• Returns and refunds

• Customer accounts

• Customer support

• Product inquiries

• Service-related matters

Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

• Comply with applicable laws and regulations

• Respond to valid legal requests

• Respond to subpoenas, court orders, or government requests

• Investigate legal matters

• Enforce our Terms of Service and policies

• Protect our legal rights and property

4. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, fulfill transactions, or comply with applicable law.

Shopify and Service Providers

We may share personal information with Shopify and other service providers that support:

• Ecommerce operations

• Payment processing

• Data analytics

• Customer support

• Cloud storage

• Website technology

• Fulfillment

• Shipping

• Communications

• Security

• Marketing

Payment and Financial Service Providers

Payment processors and financial institutions may process information necessary to complete transactions and payments.

Depending on the payment method selected by the customer, payment information may be processed by providers such as Shopify, Airwallex, PayPal, or other payment service providers made available through our checkout.

Shipping and Fulfillment Providers

We may share relevant information with fulfillment and shipping providers so that orders can be processed and delivered.

Marketing and Advertising Partners

We may work with marketing, advertising, analytics, and technology providers that assist us with:

• Advertising services

• Analytics

• Conversion measurement

• Personalization

• Marketing measurement

• Campaign optimization

Depending on where you live and how these services are configured, certain disclosures or processing activities may be considered “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Where required by applicable law, you may exercise applicable privacy choices through the privacy controls provided on our website.

5. Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform and related services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than where you reside.

Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled for our store, Shopify may process information relating to interactions with our store together with information from other Shopify merchants and Shopify services for purposes described by Shopify, including improving, securing, analyzing, personalizing, and supporting Shopify services and features.

Where applicable, customers may manage certain privacy choices through the privacy controls made available by Shopify and through our store's privacy settings.

For more information about how Shopify processes personal information, please review Shopify's Privacy Policy.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

• Operate our website

• Remember preferences

• Maintain shopping carts

• Understand website usage

• Analyze performance

• Improve our Services

• Personalize customer experiences

• Support marketing and advertising

• Measure advertising performance

• Detect and prevent fraud

Depending on your location and applicable law, you may have choices regarding certain cookies and similar technologies.

Where required, we may provide cookie consent or preference tools that allow you to manage applicable tracking technologies.

For more information, please review our Cookie Policy.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, social media platforms, payment services, or other services operated by third parties.

If you follow a link to a third-party website or service that is not operated or controlled by AUDURA, you should review that third party's privacy policy and terms before providing personal information.

We are not responsible for third-party privacy practices, security, content, or services.

8. Children's Privacy

Our Services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us.

We do not knowingly sell or share personal information of individuals under 16 years of age where prohibited by applicable law.

9. Security and Retention of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

• Provide our Services

• Fulfill transactions

• Maintain accounts

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Maintain necessary business and transaction records

Retention periods vary depending on the type of information and circumstances of collection.

10. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including:

• Right to access

• Right to delete

• Right to correct

• Right to data portability

• Right to opt out of certain targeted advertising, sale, or sharing activities

• Right to limit certain uses or disclosures of sensitive personal information where applicable

• Right to appeal certain privacy decisions

You may exercise applicable privacy choices through the privacy tools and controls made available through our website or Shopify, including choices relating to targeted advertising, sale or sharing of personal information, and recognized privacy preference signals such as Global Privacy Control (GPC), where applicable.

You may also contact us using the information provided in the “Contact Us” section of this Privacy Policy.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights available under applicable law.

11. California Privacy Rights

If you are a California resident and applicable law applies to our business, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

These rights may include the right to:

• Know what personal information we collect, use, disclose, or otherwise process.

• Request deletion of personal information, subject to certain exceptions.

• Correct inaccurate personal information.

• Opt out of the sale or sharing of personal information for targeted advertising.

• Limit certain uses and disclosures of sensitive personal information where applicable.

• Not be discriminated against for exercising applicable privacy rights.

Where applicable, California consumers may also use recognized privacy preference signals, including Global Privacy Control (GPC), to communicate certain opt-out preferences.

To submit a privacy request, please contact:

support@auduraudio.com

We may need to verify your identity before completing certain requests.

Nothing in this section limits any privacy rights that cannot legally be waived or excluded.

12. Marketing Communications

If you subscribe to AUDURA marketing communications, we may send:

• Product updates

• Promotions

• Special offers

• New product announcements

• Other AUDURA marketing content

You may unsubscribe from marketing emails through the unsubscribe link included in applicable emails.

For SMS marketing, follow the instructions provided in applicable SMS messages.

Transactional and service-related communications, such as order confirmations, shipping notifications, payment notices, return communications, and customer support messages, are not necessarily considered promotional communications and may continue where permitted by law.

13. Complaints and Privacy Requests

If you have questions about our privacy practices or wish to submit a privacy request, please contact us at:

support@auduraudio.com

Depending on where you live, you may also have the right to lodge a complaint with an applicable privacy or data protection authority.

14. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than where you reside, including countries where Shopify, payment providers, service providers, fulfillment providers, advertising providers, or other partners operate.

Where required by applicable law, we use appropriate safeguards for international transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices

• Our Services

• Technology

• Applicable laws

• Regulatory requirements

• Shopify features or services

• Payment, advertising, analytics, or other service providers

When changes are made, we will update the “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact us:

AUDURA

Email:
support@auduraudio.com

Business Address:
Room 701, Unit 108B, 7/F, Tower B, New Mandarin Plaza
14 Science Museum Road
Tsim Sha Tsui
Kowloon
Hong Kong SAR

Website:
auduraudio.com